ONLINE RETURN POLICY – U.S. ORDERS

Online orders of eligible merchandise may be returned in their original condition, unworn and with all original tags attached, for a full refund within 10 days of the delivery date.

FINAL SALE: Merchandise that has been marked down from its original retail price is considered Final Sale and is not eligible for return or exchange.

Promotional discounts or discount codes applied to otherwise full-price merchandise — including new-customer offers — do not make an item Final Sale. These items remain eligible for return according to our standard return policy.

The following items are also considered Final Sale: sample sale merchandise, swimwear, bodysuits, intimates, eyewear, pierced jewelry and apothecary.

To initiate a return click HERE

Once we receive your return, it will be processed within 4 business days. A return confirmation will be emailed to you.

For additional questions regarding returns please email: Orders@shopisalis.com 

SHIPPING

Please be advised we only ship online orders M-F, we do not ship orders on weekends or Federal Holidays. 

The processing time for your order can be up to 2-4 BUSINESS DAYS outside of your shipping selection. 

SHIPPING RATES

Free Shipping: takes 3-5 business days from ship date (no insurance), not including up to 4 days processing time.

Priority Shipping: takes 1-2 business days from ship date (includes insurance up to $50), not including up to 2 days processing time.

**We cannot guarantee any delivery dates, if you need something by a certain date please email Orders@shopisalis.com before placing your order**

Isalis is NOT responsible for lost or stolen packages. If your package is marked "delivered" to the correct address and you haven't received it, you must file a claim with the mail carrier directly. Should the package get re-routed to Isalis we will let you know upon receipt. 

ONLINE RETURN POLICY - INTERNATIONAL ORDERS

All International Orders are considered FINAL SALE, and will ship in 3-5 business days not including up to 4 days processing time. We cannot guarantee expedited shipping internationally at this time.

For questions regarding International shipping please email: Orders@shopisalis.com

IN-STORE RETURN POLICY 

For in-store purchases we accept returns back for store credit, or exchange ONLY within 7 days of purchase (no refunds for in-store purchases). We accept items in new condition, unworn, with original tags attached.  Please note that all apothecary, lingerie, hosiery, bodysuits, jewelry, eyewear, vintage, swimwear, sample sale merchandise, and merchandise marked down from its original retail price are considered Final Sale.

**Please note: different systems are used for in-store purchases vs. online purchases.  Should you decide to bring an online purchase back in store, they will only be able to accommodate an exchange or store credit. They do not process refunds in store.**