U.S. RETURN POLICY (ONLINE ORDERS ONLY)
ONLINE ORDERS: You may return any Full Price merchandise in its original condition and with all tags attached for a full refund within 10 days of receiving your order. Your refund will go back on the original form of payment. Items that are not in their original condition, that are altered or unclean, or that are missing their tags may not be returned.
**Items that are considered FINAL SALE are: all sale, sample sale or discounted items, swimwear, bodysuits, intimates, eyewear, pierced jewelry and apothecary.**
Return shipping is the customer responsibility and all shipping charges are non-refundable. Unfortunately we do not accept exchanges.
Once we receive your return, it will be processed within 4 business days. A return confirmation will be emailed to you.
Isalis returns should be shipped to 22 Prince Street, NY, NY 10012. **Lost returned packages are not the responsibility of Isalis. Please ship back with tracking.
For questions regarding returns please email: Orders@shopisalis.com
SHIPPING : Please be advised we only ship online orders M-F, we do not ship orders on weekends or Federal Holidays.
The processing time for your order can be up to 3 business days outside of your shipping selection.
Free Shipping: takes 3-5 business days from ship date (no insurance), does not include processing time.
Priority Shipping: takes 1-2 business days from ship date (includes insurance up to $50), does not include processing time.
**We cannot guarantee any delivery dates, if you need something by a certain date please email Orders@shopisalis.com before placing your order**
Isalis is NOT responsible for lost or stolen packages. If your package is marked "delivered" to the correct address and you haven't received it, you must file a claim with the mail carrier directly. Should the package get re-routed to Isalis we will let you know upon receipt.
We have started to offer International shipping, if the country you want your order shipped to is not available please email us and if we can we will add it.
All International Orders are considered FINAL SALE. We cannot guarantee expedited shipping internationally.
For questions regarding International shipping please email: Orders@shopisalis.com
IN-STORE RETURN POLICY
For in-store purchases we accept returns back for store credit, or exchange ONLY within 7 days of purchase (no refunds for in-store purchases). We accept items in new condition, unworn, with original tags attached. Please note that all apothecary, lingerie, hosiery, bodysuits, pierced jewelry, eyewear, vintage, swimwear and sale/discounted items are considered final sale.
**Please note: different systems are used for in-store purchases then online purchases. Should you decide to bring an online purchase back in store, they will only be able to accommodate an exchange or store credit. They do not process refunds in store.**