U.S. RETURN POLICY (ONLINE ORDERS ONLY)
- You may return any Full Price merchandise in its original condition and with all tags attached for a full refund within 10 days of receiving your order. Your refund will go back on the original form of payment.
- Items that are not in their original condition, that are altered or unclean, or that are missing their tags may not be returned.
- Items that are considered FINAL SALE are: all sale, sample sale or discounted items, swimwear, bodysuits, intimates, eyewear, pierced jewelry and apothecary.
- Unfortunately we do not accept exchanges
- Once we receive your return, it will be processed within 4 business days. A return confirmation will be emailed to you.
- isalis returns - 610 22nd St., #310, San Francisco, CA 94107. **Lost returned packages are not the responsibility of isalis. We recommend sending back with tracking.
- For questions regarding returns please email Orders@shopisalis.com
- Please be advised during this time we are only processing shipments 2x per week, and we do not ship on weekends.
- The processing time for your order can be up to 4 business days depending on when you place the order. If you select a priority shipping rate (1-2 business days), this means once it ships it will take 1-2 business days to get to you. This does not reflect the time it takes to ship the package out of our warehouse.
- Free Shipping - 3-5 Business Days from ship date (no insurance)
- Priority Shipping (UPS or USPS) - 1-2 Business Days from ship date (Insurance up to $50)
- Isalis is NOT responsible for lost or stolen packages. If your package is marked "delivered" to the correct address and you haven't received it, you must file a claim with the mail carrier directly. Should the package get re-routed to Isalis we will let you know upon receipt.
- We have started to offer International shipping, if the country you want your order shipped to is not available please email us and if we can we will add it!
- All International Orders are considered FINAL SALE. We cannot guarantee expedited shipping internationally.
Enjoy your pieces from Isalis and thank you for your continued support!
If you have any questions please contact us at Orders@shopisalis.com
IN-STORE RETURN POLICY
We do not accept online returns in any of our storefront locations. All online returns must be sent back to the address listed above for refunds, we do not process refunds in store.
For in-store purchases we accept returns back for store credit, or exchange ONLY within 7 days of purchase (no refunds for in-store purchases). We accept items in new condition, unworn, with original tags attached. Please note that all apothecary, lingerie, hosiery, bodysuits, pierced jewelry, eyewear, vintage, swimwear and sale/discounted items are considered final sale.
Thank you for understanding & following our policy.